Privacy Policy

This privacy policy (“Privacy Policy”) applies to metrostar.com (“Site”) and explains how we collect, use, and disclose the information we collect from you via the Site and via your interaction with AI tools employed on the Site. By using the Site, you agree that you have read, understand, and agree to this Privacy Policy. MetroStar Systems Inc., (“MetroStar”) encourages you to periodically review this statement as it may change at MetroStar’s sole discretion. If you have any questions regarding this Privacy Policy, please contact us at info@metrostar.com.

What Do We Collect?

MetroStar collects two types of data through our site. First, MetroStar collects information you provide. This includes form submissions for marketing (like name, email, job title, and company) and job applications (such as resumes, contact details, employment history, and work eligibility), and any other information you provide when interacting with MetroStar for any purpose. Second, we automatically collect data through cookies and tools like Google Analytics, including page views, time on site, IP address, and device/browser details. See the “Cookies & Other Tracking Information” section of this Privacy Policy to learn more about the use of this information and the choices available to you.

How Do We Use It?

We may use information about you for any lawful purpose, including to respond to inquiries, provide requested resources, tailor content, measure campaign performance, conduct market research surveys, measure interest in and improve the Site and MetroStar services, and provide you information about services MetroStar offers. For job applicants, we may use submitted information to assess qualifications, communicate during the hiring process, and support talent acquisition efforts. Web analytics help us improve user experience and site functionality for all visitors. We may also use information to comply with the law and to maintain the security of our Site, or with your consent, or as otherwise disclosed at the time information is collected.

We may use information that has been de-identified or aggregated without limitation.

How Do We Share It?

We may share information we collect with third parties, including the following: third-party service providers who process information on our behalf, such as recruiters, data hosting services, and email service providers, or with our legal or business advisors; any affiliates or joint venture partners that we may have in the future; as part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding; pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, to protect our rights or the rights of third parties, or to protect the safety or security of any person or entity; and with your consent or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation.

Cookies & Other Tracking Information

MetroStar uses cookies to help personalize your use of the Site. A cookie is a small piece of information that is sent to your computer’s hard drive by the web server so that the Site can remember who you are. This information may include information relating to your use of the Site, information about your computer such as the computer’s IP address and browser type, demographic data, and if you arrived at the Site via a link from a third-party site, the URL of the linking page.

MetroStar uses information from cookies for purposes that could include:

• Identifying returning users and registrants
• Enabling you to move more easily around the Site
• Tracking your use of the Site to better develop the Site in accordance with your requirements
• Building up a demographic profile

If you do not want to help us learn how to improve our Site, products, offers, and marketing strategy, then you may choose to set your web browser to not accept cookies. Your browser can be configured to accept cookies, request your specific acceptance of a cookie, or disable cookies entirely. You will still be able to fully navigate our Site if you choose to refuse or disable cookies; however, if you use these tools to limit the use of cookies or to delete cookies, our Site may not function as intended. From time-to-time MetroStar could permit third-party companies including Google Analytics to set cookies on the Site for above purposes.

For more information about how Google Analytics collects and uses data when you use our Site, visit www.google.com/policies/privacy/partners. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page.

Third-Party Linking

The Site may provide links to third-party websites or apps. The Site also includes integrated social media tools or “plug-ins,” such as social networking tools offered by third parties. If you use these tools to share personal information or you otherwise interact with these features on the Site, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.

We do not control the privacy practices of those websites or apps, and they are not covered by this privacy policy. We do not regularly review materials on websites linked to this Site and do not necessarily endorse the materials appearing on any linked websites. We assume no responsibility for the content or the policies and practices of such other websites. We encourage you to be aware when you leave our Site and to read the privacy policies of any other website that you visit.

Email Communications

If you subscribe to receive email communications from us, we may send you email communications to alert you to company news and provide you with other company information. In addition, if you signed up to receive information regarding job openings that may be of interest to you, we may send you email communications based on the preferences you specified in connection with signing-up for such communications. If at any time you would like to stop receiving these email communications, you can follow the opt-out procedures described in such email such as using the link provided at the bottom of each marketing message. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as communications regarding any jobs for which you applied.

Artificial Intelligence Statement

This section of the privacy policy applies only to information processed by MIRA (“Agent”), an artificial intelligence (AI) assistant MetroStar employs on its Site.

In some jurisdictions, MetroStar may enable AI tools and other interactive experiences that facilitate certain actions you may take on the Site, such as applying to a job, company research, scheduling and participating in an interview, optimizing job listings or otherwise interacting with the Site, Employers, or Job Listings on our Site.

Like all AI tools, the AI tools used by MetroStar may sometimes give inaccurate or inappropriate information that does not represent MetroStar’s views. You should always review any AI-generated content. We’ll continue to build on these efforts and integrate additional safeguards as we improve our use of AI.

AI Data Storage & Security

What We Collect

MetroStar gathers two kinds of information when you visit the career portions of our Site and use AI tools such as MIRA (the “Agent”). First, any information you directly submit to the Agent, such as your name, e-mail, phone number, resume, work history, certifications, work-eligibility answers, or optional equal-opportunity information. If you include personal information in your submissions, the Agent will process that personal information.

Second, session data that is captured automatically: page views, clicks, time on site, IP address, basic device or browser details, and the job-matches or recommendations the Agent generates during your visit. If you turn on the “Don’t save my session” toggle before you start, none of this session data is stored after you close the page.

How We Use the Information

We use information processed through the Agent for a variety of purposes. For example, we use the information to operate the Agent, including to match you with open roles, tailor job suggestions, and guide you through the application steps. We also use the data to improve the Agent’s performance, check for fairness, provide and improve user support, and keep the service secure. We additionally create high-level statistics that help us understand site performance and candidate interest, but these reports never identify you personally. We may also use the information with your consent or as otherwise disclosed at the time information is collected.

Why We Process & How We Share the Data

The information helps us run an efficient hiring process, provide every candidate a personalized experience, and evaluate qualifications before any employment contract is offered. It also helps us meet equal-opportunity reporting rules and protect the service from misuse. We may share the information processed by the Agent with third parties as set forth in the “How Do We Share It?” section above.

Retention Period

Candidate profiles, resumes, and any saved session data are kept for up to 12 months from your last activity unless you ask for earlier deletion, or laws require us to keep them for longer, such as employment laws for data about hired employees. Web-analytics data from cookies is stored for 14 months before it is deleted or turned into aggregated statistics. Anonymized insights that can no longer identify you may be kept indefinitely. Sessions started with “Don’t save my session” are deleted as soon as you close the browser tab.

How You Can Opt Out or Exercise Your Rights

You can unsubscribe from marketing or job-alert e-mails using the links provided at the bottom of any marketing or job-alert message. Please see the “Email Communications” section of this Privacy Policy for more information.

Cookie preferences can be adjusted through the banner on our Site or in your browser settings. Please see the “Cookies & Other Tracking Information” section of this Privacy Policy for more information.

California Privacy Rights

This section contains disclosures required by the California Consumer Privacy Act (“CCPA”) and applies to California residents. It describes rights available to California residents that visit our Site, receive our services, and/or apply for positions at MetroStar, and applies only to information that is subject to the CCPA.

Categories of Personal Information We Collect & Disclose

In the last 12 months, we collected and disclosed the following categories of personal information:

• Personal and online identifiers (such as first and last name, email address, Social Security Number, telephone numbers, driver’s license or state identification number, or unique online identifiers);
• Characteristics of legally protected classifications (such as age, race, sex, or gender);
• Internet or other electronic network activity information (such as page views, time on site, IP address, device/browser details, and other information about your interactions with the Site or application);
• Geolocation information (such as address);
• Sensory information (such as call or videoconference recordings or other audio, electronic, visual, or similar information);
• Professional or employment-related information (such as job title and company name of marketing prospects, and resume, employment history, security clearance status or eligibility, and work eligibility for job applicants);
• Education information (such as education history and transcripts);
• Inferences drawn from the above information about your predicted characteristics and preferences; and
• Other information about you that is linked to the personal information above (such as other information on your resume).

Some of the personal information we collect includes information that is considered sensitive personal information under the CCPA, such as race, citizenship or immigration status, and union membership. We do not use or disclose sensitive personal information, as defined by the CCPA, for purposes other than those specified in the CCPA.

We do not knowingly sell or share the personal information of minors under 16 years of age.

Categories of Sources

We may collect personal information from the following categories of sources:

• You;
• Employment references;
• Recruiters, including individuals who refer you to us;
• Service providers;
• Social media companies;
• Educational institutions;
• Background check providers; and
• Consumer reporting agencies.

Our Purpose for Processing Personal Information

We may use and disclose the personal information we collect to the categories of recipients listed below in “Recipients of Personal Information” section for our commercial and business purposes. Our commercial and business purposes include, without limitation:

• Processing, evaluating, and communicating with you about your application, including to check references and communicate with you about other jobs that may interest you.
• Other business purposes as identified in the CCPA, which include:
  • Auditing related to our interactions with you;
  • Legal compliance;
  • Detecting and protecting against security incidents, fraud, and illegal activity;
  • Debugging;
  • Performing services (for us or our service provider) such as analytics;
  • Internal research for technological improvement;
  • Internal operations;
  • Activities to maintain and improve our business; and
  • Other one-time uses.

Recipients of Personal Information

We may disclose the personal information we collect to the following categories of recipients:

• Service providers. We disclose the personal information we collect to our service providers, such as those who help us manage the application process.
• Recruiters. We may disclose personal information to recruiters, such as to convey the status of your application.
• Employment references. We may disclose personal information to references, such as to confirm the information you provided to us.
• Background check providers. As legally permitted, we may disclose personal information to background check providers to obtain a background check.
• Government entities. As legally required, we may provide personal information to government entities.
• Third parties when legally required. We may also provide personal information to other third parties in response to legal process, for example, in response to a court order or a subpoena.

We do not sell the personal information we collect or share such information for targeted (also known as “cross-context behavioral”) advertising purposes.

Retention

We retain personal information in identifiable form only for as long as necessary to fulfill the purposes for which the personal information was provided to us or, if longer, to comply with legal obligations, to resolve disputes, to enforce agreements, or to satisfy any similar essential purposes. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we process personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. Once the retention period expires and if not otherwise required to retain information by law, we will delete or de-identify personal information.

For job applicants, if you are hired, we will keep personal information about you for the duration of your employment with MetroStar and as otherwise required by law. If your application is not successful, we may retain and use your personal information for a further period of time in order to consider you for other job opportunities, where permitted by applicable law and/or for as long as necessary to comply with legal requirements.

Your Rights

California residents have certain rights with respect to the personal information collected by MetroStar. You may be able to exercise the following rights regarding personal information, subject to certain exceptions and limitations:

• The right to know the categories and specific pieces of personal information we collect, use, and disclose about you; the categories of sources from which we collected personal information about you; our purposes for collecting or disclosing personal information about you; and the categories of third parties to which we have disclosed personal information.
• The right to request that we delete the personal information we have collected from you.
• The right to correct inaccuracies in the personal information we have collected about you.
• The right not to receive discriminatory treatment for the exercise of the above privacy rights conferred by the CCPA.

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:

• Online at metrostar.com/contact-us
• By phone at (703) 481 – 9581
• By emailing us at info@metrostar.com

Verification Process

Note that we may need to request additional information from you to verify your identity or understand the scope of your request. You will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum, basic contact information like your name and phone number.

Authorized Agent

You may also designate an authorized agent to make requests on your behalf by designating such an agent in writing. We will require the agent to provide us with proof that you have authorized the agent to make requests on your behalf prior to accepting requests from the agent.

Security

We follow generally accepted industry standards to protect against unauthorized access or use, alteration, unlawful or accidental destruction, and accidental loss of the information we collect. That said, no data security measures are 100 percent secure. Therefore, while we implement reasonable physical, technical, and administrative measures to protect the information we collect, we cannot guarantee its absolute security.

Changes to This Policy

We have the right to change this Privacy Policy without prior notification to you. If we make a change to this Privacy Policy, we will change the effective date above. We suggest you review this Privacy Policy from time to time. If we materially change our privacy practices with respect to the information we have collected from you, we will attempt to provide you with notice of such changes via email or by posting a notice on our Site.